Terms of sale

Prices and payment

Prices are in Canadian dollars and include setup and a file check. Sales tax is added at checkout based on the province you ship to. You pay in full by card when you place the order. Card payments are handled by Stripe, and we never see or store your card number.

Your artwork and the proof

• You confirm that you own the artwork you send us or have the right to print it.
• We check every file for print problems such as resolution, bleed and safe margins. We don't check the content: spelling, prices, ingredients, product numbers, regulatory text and translations are your responsibility.
• We email you a digital proof for each design. Nothing is printed until you approve it, and we print exactly what you approve. Check it carefully, including both languages if your label needs English and French.
• Printed colour can differ from what you see on screen by about 5 to 10%. Cutting can vary by up to 1 mm. Keep text and important detail inside the safe zone shown in our artwork guide.
• We can refuse to print artwork that is unlawful or that we believe infringes someone else's rights, and refund you in full.

Production and shipping

Production starts the next business day after you approve your proof. Orders ship tracked to addresses in Canada. Shipping is a flat $9.99, and free on orders over $200 before tax. Delivery times depend on the carrier and your location, and we can't guarantee a delivery date. If a carrier has to correct an address or return a parcel because the address was wrong, the extra charge is billed to you.

If something is wrong

Open your order when it arrives. If the print doesn't match the proof you approved, or it's damaged or defective, email us within 5 business days of delivery with your order number and photos. If the mistake is ours, we reprint it or refund you.

We can't reprint or refund for:

• errors that were in the proof you approved
• colour or cutting differences within the ranges above
• an incorrect shipping address entered at checkout

Changes and cancellations

You can change or cancel an order for a full refund until you approve its proof. Because every order is printed to order, it can't be canceled or returned once it goes to print, unless there is a problem covered above.

Our liability

If something goes wrong, the most we're responsible for is a reprint or a refund of what you paid for the affected items. We aren't responsible for indirect losses such as lost sales or the cost of relabelling products.

Contact

Questions about an order or these terms: [email protected].